PRIVACY POLICY

Collective LLC Privacy Policy

We appreciate your choice to visit the Collective LLC website at https://www.collective.am.

By visiting https://www.collective.am and making purchases, you automatically agree to the collection, processing, and use of your personal data. Below, you can familiarize yourself with the privacy policy of Collective LLC.

This Privacy Policy describes how we collect and use your personal data when you visit our website, use our mobile application, call us by phone, send us a message or email, or visit our store.

By "personal data," we mean any information that directly or indirectly identifies you, such as your name, surname, address, or email address (hereinafter referred to as "Data").

In this Privacy Policy, "we" and "us" refer to Collective LLC, while "you" refers to any person who visits the website, uses the mobile application, calls us by phone, sends us a message or email, or visits our store.

1. What Data Do We Collect?

  • Contact Information, such as your name, surname, address, phone number, email, etc.

  • Purchase Information, including purchased items, amount paid, card type, payment methods, shipping address, etc.

  • Preferences Information, such as the products or brands you frequently view or purchase.

  • Account Information, including contact details, purchase history, preferences, account password, items saved in the cart, wish list, viewed products, gift card details, and other related account information.

  • Demographic Information, such as your age, date of birth, gender, postal code, etc.

  • Photos and Videos, which may be taken when you visit our store or when you upload your profile picture on our website or mobile application.

  • Call Recordings, including any information you provide during phone calls with us.

  • Device Location Information, related to the device you use to access the website.

  • Operating System and Browser Information, including details about your phone, tablet, computer, or other device’s online activity.

Automatically collected data may include IP addresses, cookies, device and browser settings, and information about your internet service provider. It may also include data about your interactions with the website, such as login and logout times, search activity, viewed pages and items, and purchase history.

2. How Do We Use the Data?

The primary purpose of collecting Data is to provide you with safe, convenient, efficient, and personalized services. We use your personal data for the following purposes:

  • To Provide Services, including processing your payments and orders, managing your account, and offering products you may like.

  • To Contact You, such as when you place an order, call us, send an inquiry, or leave a comment on our website.

  • To Personalize Your Experience, including product recommendations based on your interests and browsing history.

  • To Conduct Analytics, helping us understand how you use the website, what devices you use, and how we can improve our services.

  • For Security and Legal Compliance, to protect customers and third parties from fraud and illegal activities, safeguard our rights, and ensure the safety of our customers and employees.

3. How Do We Share Your Data?

Generally, we share your personal information with third parties only in the following cases:

  • For Order Processing and Delivery, we share your name, address, and phone number with delivery personnel.

  • For Payment Processing, we share your payment details (e.g., debit/credit card number) with the financial institution handling the transaction.

  • For Social Media Integrations, you may log in to your account or share information via Facebook, Google, or Instagram. By doing so, you provide certain details to those platforms.

  • When Required by Law, we may share your personal data with law enforcement agencies in accordance with the Armenian law on personal data privacy.

  • At Your Request, we may share your personal data with third parties if you request or permit us to do so.

4. Security

We take all necessary measures to ensure the security of your personal data. However, no method of internet transmission is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

To enhance your data security, we recommend the following:

  • Regularly check your account for any suspicious activity and inform us of any issues.

  • Keep your antivirus software updated on your device.

  • Use strong passwords (at least 7 characters).

  • Avoid using the same password for multiple websites.

  • Do not share your password with others.

  • Set a password on your device for added security.

  • Log out from your account after using a public device.

5. Your Rights Regarding Personal Data

According to Armenian law on personal data protection, you have the right to request more information about how we use your data.

You can also:

  • Request corrections to any outdated or incorrect information in your account.

  • Edit your personal data through your account settings.

  • If you registered in one of our stores, you can update your personal data by calling +374 11 995 599 or emailing team@collective.am.

  • Contact us at +374 11 995 599 or team@collective.am for any personal data inquiries.

6. Policy Changes

We reserve the right to update or modify this policy from time to time. Any changes will take effect immediately upon publication on our website. Therefore, we encourage you to review this page periodically for updates.